Bring a list in printed format:
Culture-
Reserved places
Stories
Rituals
Moment-to-moment action
Language
Habits
Skills
How do you go about influencing the items on the list? How many ways?
Imagine different scenarios...
Friday, March 4, 2011
Wednesday, March 2, 2011
Generative principle
What principle generates "the" list of words that define the role?
If you walk through a series of typical encounters/scenes, you will envision all of the adjectives that describe the ambassador. The generative principle is the "walk-through".
This might be a chicken-egg process because envisioning an undefined role is a process of defining the role and envisioning a walk-through at the same time in a cyclical way.
NEXT:
What are the subject-matter we need to invent (expected protocol for each type of action in each of the typical scenes, expected attitudes, expected improvising, etc.)?
How are we going to train the subject-matter? (leaders exemplify culture/norms/values/rules/how you act, make specific terms/discourse the natural language (slogans), ...
How do we generate "the" list of establishing and maintaining the culture of ambassadoring?
If you walk through a series of typical encounters/scenes, you will envision all of the adjectives that describe the ambassador. The generative principle is the "walk-through".
This might be a chicken-egg process because envisioning an undefined role is a process of defining the role and envisioning a walk-through at the same time in a cyclical way.
NEXT:
What are the subject-matter we need to invent (expected protocol for each type of action in each of the typical scenes, expected attitudes, expected improvising, etc.)?
How are we going to train the subject-matter? (leaders exemplify culture/norms/values/rules/how you act, make specific terms/discourse the natural language (slogans), ...
How do we generate "the" list of establishing and maintaining the culture of ambassadoring?
Monday, February 28, 2011
Our taxonomy (what are the words?)
We need to generate words that describe the "thing" we are creating.
1. What are words that exemplify the role of the ambassador (more the merrier)?
This should be shown the client.
2. What are words that describe the ambassador role's methods used to perform the role (more the merrier)?
This should be shown the client.
1. What are words that exemplify the role of the ambassador (more the merrier)?
This should be shown the client.
2. What are words that describe the ambassador role's methods used to perform the role (more the merrier)?
This should be shown the client.
Role of ambassador
What kind of skills does an ambassador need?
From Stephen's email:
Objective of the Ambassador Program
The objective of the Ambassador Program at Thanksgiving Point is to empower staff and volunteers to be able to enhance visitors’ experiences through meaningful interaction.
Roles of an Ambassador
Be friendly and outgoing Be somewhat knowledgeable about the subject matter in a particular venue (Gardens, Museum, Farm Country, etc.) Be aware of upcoming events that may be of interest to the visitors Be an advocate for both the visitors and Thanksgiving Point Converse with visitors Become a mentor/coach to other ambassadors-in-training
From Stephen's email:
Objective of the Ambassador Program
The objective of the Ambassador Program at Thanksgiving Point is to empower staff and volunteers to be able to enhance visitors’ experiences through meaningful interaction.
Roles of an Ambassador
[end of email text]
Friday, February 18, 2011
Drive for consensus
Barbara Rogof "Apprenticeship in thinking" - parent-child playful interaction.
The exercise in documenting everyone's opinions highlights consensus and differences. The document is the start of creating a document for the client to review and give a thumbs up or down on the direction of the project.
We are designing a product, brand, interface, multi-use system and maybe a project.
The exercise in documenting everyone's opinions highlights consensus and differences. The document is the start of creating a document for the client to review and give a thumbs up or down on the direction of the project.
We are designing a product, brand, interface, multi-use system and maybe a project.
Wednesday, February 16, 2011
My answers on the team spreasheet
Who is the client?
Blake
What does the client most want from IP&T graduate students?
Blake has two goals: 1) Connect the guests' experience across the entire property and 2) Facilitate parent-child and family interaction during their visit.
What is our group's expertise?
Instructional Psychology and Technology
Does what the client most wants align with our expertise?
Goal #1 - Sort of. Goal #2 - Yes.
Can we deliver what the client most wants from us?
Maybe.
What should we deliver specifically?
Staff training program that meets Blake's two goals by 1) identifying the connections within the property areas, 2) designing training to help staff understand and properly/effectively communicate these connections, 3) identifying the potential opportunities for parent-child and family interaction within the property areas, and 4) designing training to help staff un-intrusively facilitate these interactions.
Blake
What does the client most want from IP&T graduate students?
Blake has two goals: 1) Connect the guests' experience across the entire property and 2) Facilitate parent-child and family interaction during their visit.
What is our group's expertise?
Instructional Psychology and Technology
Does what the client most wants align with our expertise?
Goal #1 - Sort of. Goal #2 - Yes.
Can we deliver what the client most wants from us?
Maybe.
What should we deliver specifically?
Staff training program that meets Blake's two goals by 1) identifying the connections within the property areas, 2) designing training to help staff understand and properly/effectively communicate these connections, 3) identifying the potential opportunities for parent-child and family interaction within the property areas, and 4) designing training to help staff un-intrusively facilitate these interactions.
Personal reflection
What is the one sentence that defines the client need?
Personal thought: One way to create a branded experience is to manage expectations no matter where you are in the property. What is the guest expectations that should be implemented across all areas?
Personal thought: One way to create a branded experience is to manage expectations no matter where you are in the property. What is the guest expectations that should be implemented across all areas?
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