Who is the client?
Blake
What does the client most want from IP&T graduate students?
Blake has two goals: 1) Connect the guests' experience across the entire property and 2) Facilitate parent-child and family interaction during their visit.
What is our group's expertise?
Instructional Psychology and Technology
Does what the client most wants align with our expertise?
Goal #1 - Sort of. Goal #2 - Yes.
Can we deliver what the client most wants from us?
Maybe.
What should we deliver specifically?
Staff training program that meets Blake's two goals by 1) identifying the connections within the property areas, 2) designing training to help staff understand and properly/effectively communicate these connections, 3) identifying the potential opportunities for parent-child and family interaction within the property areas, and 4) designing training to help staff un-intrusively facilitate these interactions.
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