Thanksgiving Point community: Guests become volunteers, volunteers become ambassadors. Why does this happen?
Brainstorm:
Guests enjoy themselves want to get involved.
Wednesday, March 9, 2011
Monday, March 7, 2011
Culture review and influence
The scope of our attention is mainly helping parents interact with children. We will assume that Thanksgiving Point will evolve the general rules (e.g. be curtious, be quick to be kind, etc.).
Personal thought: Where in the property will parent/child interaction be most visible?
Expertise can be general and specific. General problem solving skills. Specific content solving skills. Our value add is where our specific expertise lies. We are instructional psychologist and technologists.
According to Stephen, focusing on the family group as guests would be key and best. Engaging with their own family members is where some great discovery learning and fun happens.
Task for next week: List suggested literature. Learning is a form of play.
Personal thought: Where in the property will parent/child interaction be most visible?
Expertise can be general and specific. General problem solving skills. Specific content solving skills. Our value add is where our specific expertise lies. We are instructional psychologist and technologists.
According to Stephen, focusing on the family group as guests would be key and best. Engaging with their own family members is where some great discovery learning and fun happens.
Task for next week: List suggested literature. Learning is a form of play.
Friday, March 4, 2011
Cultural change
Bring a list in printed format:
Culture-
Reserved places
Stories
Rituals
Moment-to-moment action
Language
Habits
Skills
How do you go about influencing the items on the list? How many ways?
Imagine different scenarios...
Culture-
Reserved places
Stories
Rituals
Moment-to-moment action
Language
Habits
Skills
How do you go about influencing the items on the list? How many ways?
Imagine different scenarios...
Wednesday, March 2, 2011
Generative principle
What principle generates "the" list of words that define the role?
If you walk through a series of typical encounters/scenes, you will envision all of the adjectives that describe the ambassador. The generative principle is the "walk-through".
This might be a chicken-egg process because envisioning an undefined role is a process of defining the role and envisioning a walk-through at the same time in a cyclical way.
NEXT:
What are the subject-matter we need to invent (expected protocol for each type of action in each of the typical scenes, expected attitudes, expected improvising, etc.)?
How are we going to train the subject-matter? (leaders exemplify culture/norms/values/rules/how you act, make specific terms/discourse the natural language (slogans), ...
How do we generate "the" list of establishing and maintaining the culture of ambassadoring?
If you walk through a series of typical encounters/scenes, you will envision all of the adjectives that describe the ambassador. The generative principle is the "walk-through".
This might be a chicken-egg process because envisioning an undefined role is a process of defining the role and envisioning a walk-through at the same time in a cyclical way.
NEXT:
What are the subject-matter we need to invent (expected protocol for each type of action in each of the typical scenes, expected attitudes, expected improvising, etc.)?
How are we going to train the subject-matter? (leaders exemplify culture/norms/values/rules/how you act, make specific terms/discourse the natural language (slogans), ...
How do we generate "the" list of establishing and maintaining the culture of ambassadoring?
Monday, February 28, 2011
Our taxonomy (what are the words?)
We need to generate words that describe the "thing" we are creating.
1. What are words that exemplify the role of the ambassador (more the merrier)?
This should be shown the client.
2. What are words that describe the ambassador role's methods used to perform the role (more the merrier)?
This should be shown the client.
1. What are words that exemplify the role of the ambassador (more the merrier)?
This should be shown the client.
2. What are words that describe the ambassador role's methods used to perform the role (more the merrier)?
This should be shown the client.
Role of ambassador
What kind of skills does an ambassador need?
From Stephen's email:
Objective of the Ambassador Program
The objective of the Ambassador Program at Thanksgiving Point is to empower staff and volunteers to be able to enhance visitors’ experiences through meaningful interaction.
Roles of an Ambassador
Be friendly and outgoing Be somewhat knowledgeable about the subject matter in a particular venue (Gardens, Museum, Farm Country, etc.) Be aware of upcoming events that may be of interest to the visitors Be an advocate for both the visitors and Thanksgiving Point Converse with visitors Become a mentor/coach to other ambassadors-in-training
From Stephen's email:
Objective of the Ambassador Program
The objective of the Ambassador Program at Thanksgiving Point is to empower staff and volunteers to be able to enhance visitors’ experiences through meaningful interaction.
Roles of an Ambassador
[end of email text]
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